Are You Ready For The 2013 Super Bowl? How About Your Own?

Posted by on February 2, 2013 at 4:29 pm

WOW! The big game is only a day away. It’s hard to believe. It should be quite the EVENT.  Both the Baltimore Ravens and the San Francisco 49er’s are great teams. It will be very entertaining and enjoyable for anyone, whether you’re a fan of football or not. Just the commercials alone are worth the price of […]

Communication In The Mobile, 160 Character Or Less, World Of Marketing

Posted by on January 15, 2013 at 5:50 pm

Perhaps not since  the late 1400’s, when Johannes Gutenberg invented the printing press, has communications undergone such a significant change than it has since the introduction and adoption of 160 character text messages. This so-called SMS concept, or more commonly known as text messaging, was first developed in 1984 by Friedhelm Hillebrand and Bernard Ghillebaert as a […]

Are You A Twitter #Hashtag Hussy?-Guest Blog Post by Sally Hughes

Posted by on August 22, 2012 at 8:51 am

While hash tags definitely serve a fine purpose in Twitter-ville inasmuch as they help your fellow tweeps understand what a particular tweet is REALLY about, if you find yourself abusing them, over-using them or – heaven forbid!- actually kinda pimping them, then YOU may in fact be a #Hashtag Hussy … The top ten warning […]

5 Terrible Tweets…and How to Avoid Them-> Guest Blog Post by Joellyn “Joey” Sargent

Posted by on August 3, 2012 at 6:42 pm

We’ve all seen them, and you may have even sent some. Trouble inducing tweets have been the undoing of several high-profile people and others you’ll never meet. The media is full of cautionary tales about lost jobs, dashed ambitions and worse, yet somehow these Tweets keep coming.     Just in case you need a refresher, […]

83 Million Facebook Accounts Are Reportedly Fake- How Many Fake Likes Does That Translate Into?

Posted by on August 2, 2012 at 2:24 pm

BUY Facebook LIKES. BUY Twitter FOLLOWERS.  How many have seen the rapid proliferation in services selling them? As reported today in Mashable,  some 83 million out of Facebook‘s 955 million monthly user accounts are bogus.  This was revealed in a recent 10-Q filing by Facebook, so it is a matter of public record. The 8.7% […]

Customer Service Response Starts Before Social Media

Posted by on May 20, 2012 at 3:39 pm

I continue to hear so many people talking about how Social Media is such a great tool for monitoring customer complaints and for responding to them. One of the most prominent in this space is Frank Eliason who led the @comcastcares efforts at Comcast and who just published a book on this topic, “@ Your […]